Your New Help Desk

The level of customer satisfaction can be what makes, or breaks your company. Once a customer is established, the main source of contact with your company is the help desk staff. Having a strong sup-port group reflects well on your entire operation and keeps your customer satisfaction level high.

Mikrotec has spent years building a support group dedicated to customer satisfaction while maintaining cost effectiveness. Our unique training program allows us to have quick resolutions by our professional, well spoken, and courteous technicians. By continually monitoring our call load we maintain the delicate balance of scheduling the correct amount of technicians so your customers hear a live voice on the phone, not long wait times in call queues.

The startup expenses for a professional helpdesk run high. Equipment, facilities, personnel, and training are all costs that must be considered. Avoid these costs and administrative headaches; that's what Mikrotec does and we pass that savings onto our clients.

Call Center

Mikrotec can provide your company with 100 % U.S. based, highly qualified technical support and help desk representatives to meet your ever-changing needs. Our goal is to be one of America's leading outsource service providers.

Mikrotec Internet Solutions, offers both inbound and outbound solutions for business-to-business and business to consumer applications. On behalf of our clients, our highly skilled and knowledgeable workforce offer network, dialup, high speed, browser, email, product, technical and internet support solutions.

Mikrotec brings an attitude of superior customer service and problem-solving that sets us apart from many of the other call center providers.

Mikrotec will design and implement a help desk solution to support your company's current business and more importantly, the ongoing growth and development of your company's user base.

Advanced Call Distribution and Branding

The heart of a call center is the phone system it utilizes. If calls are not being effectively routed, everything else is useless.

Mikrotec meets the need and goes beyond standard call routing with our Nortel Networks Symposium Call Center Server. Among other capabilities it can:

• Route incoming calls according to the technician's skill set and the call's projected need on a per client bases, so each client gets their own personally designed help desk for their needs.
• Provide our technicians with your company branding information, specific system requirements, and specialized re-porting areas before they even pick up the phone to speak with your customers.
• Utilize powerful call scripting on the server itself to custom build call routing solutions to exactly fulfill your customer's needs.

Superior Technology

Mikrotec has constructed its own powerful and customer focused support solution called Kismet. Kismet encompasses tracking, client administrator tools and a number of additional valuable features. Because of the proprietary nature of our software, Mikrotec can customize the sys-tem to match your needs. Not content to remain static, our developers will continue to extend features and capabilities of our software. While we are convinced that our Kismet platform outperforms other systems, Mikrotec will also be happy to work with your existing tools if this will better serve your needs.

Physical Security

Mikrotec's call center is equipped with a state of the art card read keyless entrance system as well as fire and emergency alarm system connected to local fire and police stations. All employees must present a traceable personal id upon entry. To ensure support uptime, Mikrotec has backup generators and a configured output distribution PDU system from Liebert's Nfinity family of products.

Talk with us today

Let us find the perfect solution for your business.

• Toll Free: 888-777-3578
• e-mail: saleshd@mikrotec.com
• Mailing Address:
   Mikrotec Internet Services
   PO Box 750
   Harold, KY 41635